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JOB OFFER - Customer Service Representative (APPLY NOW)

Professional 1 year ago Jobs Offers Lagos 87 views
₦ --
  • article 6354 JOB OFFER - Customer Service Representative (APPLY NOW)
Location: Lagos
Salary: ₦ --

Customer Service Representative NEEDED

A reputable business consulting firm in Lagos seeks to fill the post of a Customer Service representative.

The Customer Service Representative attracts potential customers by answering product and service questions;

suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job Responsibilities

The responsibilities of a Customer Service Representative include but are not limited to:

- Maintaining financial accounts by processing customer adjustments

- Recommending potential products or services to management by collecting customer information and analyzing customer needs

- Preparing product or service reports by collecting and analyzing customer information

- Contributing to team effort by accomplishing related results as needed

- Managing large amounts of incoming calls

- Generating sales leads.

- Build sustainable relationships of trust through open and interactive communication.

- Meet personal/team sales targets and call handling quotas.

- Resolve customer complaints via phone, email, mail or social media

- Use telephones to reach out to customers and verify account information

- Greet customers warmly and ascertain problem or reason for calling

Job Requirement

-Minimum/No experience required (On the Job training available).

- Minimum of OND/HND

- Good interpersonal and communication skills

- Must be proficient in basic microsoft package,(PowerPoint,Word,Excel).

- Must be friendly,polite and empathetic.

Interested applicants should send their CVs and cover letters to simlessconsults@gmail.com

Deadline for submission is 10th September, 2019.

*NB-Only shortlisted candidates will be contacted*

Additional Details

Company Recruiting Firm
Work Type Full-time